Terms of sale

General Terms and Conditions of Sale

1. About the company

Company name: ChattoChatto SAS
SIREN: 822701124
EU VAT number: FR76822701124
Contact email: teamchattochatto@gmail.com


2. Purpose

These General Terms and Conditions of Sale govern sales made on the website chattochatto.com (hereinafter “the Site”). They set out the rights and obligations of the parties in connection with the online sale of books, merchandise and digital content.

 

3. Products

The products offered for sale are described and presented as accurately as possible. However, photographs are not contractually binding.

4. Orders

Any order placed on the Site constitutes full and unreserved acceptance of these General Terms and Conditions of Sale.
The seller reserves the right to cancel or refuse any order in the event of a prior dispute with the customer or suspected fraud.

5. Prices and payment

  • Prices are shown in euros, including all taxes.

  • Shipping costs are specified when ordering and are added to the price of the products.

  • Payment is due immediately upon ordering and is made by bank card or any other payment method offered on the Site.

6. Delivery

Delivery terms and times are detailed in the Shipping Policy.
The seller cannot be held responsible for delays attributable to the carrier or to customs.

7. Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, the customer has 14 days from receipt of the product to exercise their right of withdrawal, except in the cases provided for in Article L221-28:

  • supply of digital content not provided on a physical medium (ebooks) where performance has begun with the customer’s consent;

  • personalized products;

  • items unsealed or damaged after delivery.

The return procedure and conditions are set out in the Return and Refund Policy.

8. Legal guarantees

Products sold are covered by the legal guarantee of conformity (Articles L217-4 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).

9. Liability

ChattoChatto cannot be held liable for non-performance or improper performance of the contract attributable to the customer, to the unforeseeable and insurmountable act of a third party, or to a case of force majeure.

10. Intellectual property

All elements of the Site (text, images, logos, artworks) are protected by copyright and remain the exclusive property of ChattoChatto or of their rights holders. Any reproduction or use without authorization is strictly prohibited.

11. Personal data

The data collected is necessary to process orders and is protected in accordance with the GDPR.
For more information, please see our Privacy Policy.

12. Governing law and disputes

These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, an amicable solution will be sought first. Failing that, the competent French courts shall have jurisdiction.