Refund policy

Returns and Refund Policy

Last updated: October 12, 2026

1. Right of withdrawal (14 days)

In accordance with articles L221-18 et seq. of the Code de la consommation (French Consumer Code), you have 14 days from receipt of your order to withdraw from your purchase, without having to give any reason.

To exercise this right, simply send us a clear statement (for example, an email stating your order number and the items concerned) at teamchattochatto@gmail.com before this period expires. You may also use the model withdrawal form at the bottom of this page.

2. Returning items

• Please contact us before sending anything: we will email you the return address and instructions. Parcels sent without prior request cannot be processed.
• Items must be returned to us no later than 14 days after your withdrawal request, complete and in their original condition (manga unread and undamaged, art prints still in their protective packaging, goodies in their packaging).
• Return shipping costs are your responsibility, unless the item is defective, damaged on delivery or does not match your order (see section 4).
• We recommend a tracked shipment: proof of shipment is your responsibility.

3. Refunds

We refund the full amount paid for the returned items, including the original shipping costs (up to the cost of standard delivery), no later than 14 days after receiving your withdrawal request. However, we may withhold the refund until we have received the items or proof that they have been sent.

The refund is made using the payment method used for the order. The time it takes to appear on your account then depends on your bank or on PayPal.

If an item is returned to us damaged as a result of handling beyond what is necessary to examine it, the refunded amount may be reduced in proportion to its loss in value.

4. Defective or damaged items, or order errors

Please check your parcel as soon as you receive it. If an item was damaged in transit, is defective or does not match your order, contact us as soon as possible at teamchattochatto@gmail.com, ideally with a photo of the parcel and the item. We will offer you a replacement or a refund, at no cost to you.

You also benefit from the legal guarantee of conformity (articles L217-3 et seq. of the Code de la consommation) for 2 years from delivery, and from the guarantee against hidden defects (articles 1641 et seq. of the Code civil – French Civil Code).

5. Exceptions

In accordance with article L221-28 of the Code de la consommation, the right of withdrawal does not apply to:

• digital content (wallpapers, e-books, etc.) not supplied on a physical medium, once the download has begun with your consent and you have waived your right of withdrawal;
• personalized or custom-made items (for example, personalized dedications);
• items unsealed after delivery that cannot be returned for hygiene or health protection reasons.

Goodies and art prints offered with a purchase must be returned together with the item they came with.

6. Exchanges

We do not offer direct exchanges. The simplest option is to return the item under the conditions above and then place a new order.

7. Contact

For any questions about a return or a refund: teamchattochatto@gmail.com – +33 1 85 42 01 86.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To ChattoChatto SAS, 77600 Bussy-Saint-Georges, France – teamchattochatto@gmail.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
– Ordered on / received on:
– Order number:
– Item(s) concerned:
– Name of consumer:
– Address of consumer:
– Date:
– Signature (only if this form is notified on paper)